Care Home Service Administrator

Brushwood Dementia Hub in South Liverpool is seeking a dedicated and professional Care Home Service Administrator to join our team. This is an office-based position requiring 5 days per week commitment. As the first point of contact for visitors, residents, and families, you will play a key role in maintaining smooth and efficient operations within our care home.

• Monday to Friday 9 - 5:30
• 35 Hours per week
• This role is paying £14.36 LTD per hour inclusive of holiday pay
• Initial 3 month contract with the possibility of extension after that

Responsibilities

• Visitor Reception: Greet and welcome visitors to the service with a friendly and professional demeanor.
• Communication Management: Handle phone and in-person inquiries from families, residents, and staff, providing clear and professional responses.
• Support for Management: Assist the Manager by tracking customer contacts, monitoring inquiries, and ensuring timely follow-ups.
• Information Display: Keep communication notice boards up-to-date, ensuring they are accurate, tidy, and professional.
• Confidentiality: Maintain strict confidentiality regarding all resident and staff matters.
• Record Keeping: Maintain accurate records of residents and staff, including next of kin and emergency contact details.
• Financial Administration: Oversee key financial processes, including the submission of invoicing and funding information to the Finance Team.
• Funding Liaison: Work with referrers, CCG, and other funders to ensure correct funding is in place for each resident.
• Fee Collection: Liaise with Finance Teams, residents, and next of kin to assist in the collection of overdue resident fees.
• Purchasing: Manage ordering of goods and services, receipting deliveries, and approving invoices for payment.
• Agency Hours Reporting: Ensure accurate and timely capture and reporting of agency hours.

• Proven experience in an administrative role, preferably within a care home or similar setting.
• Excellent organizational skills with attention to detail.
• Strong communication skills, both written and verbal, with a professional and approachable manner.
• Ability to handle sensitive information with discretion and confidentiality.
• Experience in financial administration and invoicing.
• Proficiency in office software and financial systems.
• Ability to multitask and prioritize effectively.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.