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Administrator 2nd line Support

Job Description

Band 4 Administrator (2nd Line Support) - Fixed Term Contract in Gloucestershire NHS
Location: Gloucestershire, NHS Trust
Contract Type: Fixed Term (1 year)
Salary: £29,114 per annum
Hours: Full-Time

Service Care Solutions is recruiting for a Band 4 Administrator (2nd Line Support) to join an NHS Trust in Gloucestershire on a fixed-term, full-time contract. This is an exciting opportunity for an experienced professional looking to make a meaningful impact in healthcare IT and clinical systems support.
Key Responsibilities:

  • Provide Clinical Systems 2nd Line Support to approximately 5,000 users.
  • Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to efficiently resolve incidents and queries that have been escalated to 2nd Line Support.
  • Support the maintenance of clinical system administration tasks and oversee system configuration changes for all clinical systems across various service areas within the Trust.
  • Offer support to colleagues in the Clinical Systems Team, specifically in areas such as Audit & Registration Authority, Change & Development, Training & Release, and 2nd Line Support.
  • Develop and maintain specialist knowledge on the functionality and application of the Trust's Electronic Patient Record (EPR) systems.
  • Assist in resolving complex system user queries escalated from 1st Line Support, ensuring accurate advice while adhering to Trust policies and legal requirements.
  • Prioritise and manage all incidents logged with 2nd Line Support, continuously reassessing priorities, and providing timely updates to system users.


Key Requirements:

  • Previous experience in IT support roles, ideally within the healthcare sector.
  • Strong problem-solving skills and an ability to analyse complex system issues.
  • Excellent communication skills and the ability to work collaboratively across multiple teams.
  • Proactive, with an ability to manage and prioritise workloads effectively.


Why Join Us?

  • Opportunity to work in a dynamic, supportive team.
  • Competitive salary of £29,114 per annum.
  • Be part of an NHS Trust making a real difference to patient care through efficient clinical systems support.


If this role sounds of interest to you, please send your CV to andrew.wiles@servicecare.org.uk.