Service Administrator
Location: Harrow
Working Hours: Full-time, 5 days a week (8:00 AM to 4:40 PM / 5:00 PM)
Start Date: ASAP
Additional Information:
- Training: Full training provided, including IT systems and EMIS but must be good with computers
- Start Date: ASAP
About the Role:
We are seeking Service Administrators to join our dynamic team, playing a vital role in the efficient operation of community specialist clinics across Harrow. This is an exciting opportunity for individuals who are detail-oriented, quick learners, and possess excellent communication skills. Healthcare administration experience is a plus, but not essential.
As a Service Administrator, you will be responsible for managing a range of administrative tasks, including handling patient bookings, triage processes, and communicating with patients through phone, email, and text. You'll work as part of a supportive team of 6 full-time administrators, contributing to the seamless running of clinic services, while upholding the highest standards of patient care and confidentiality.
Main Duties:
- Manage day-to-day administrative tasks, including patient bookings and triage processes
- Communicate with patients via phone, email, and text to coordinate appointments
- Assist with general administrative duties to ensure smooth clinic operations
- Maintain confidentiality and uphold patient care standards
- Support clinical staff and ensure effective service delivery
Key Skills & Experience:
- Strong administrative skills with the ability to multitask efficiently
- Excellent communication skills, both verbal and written
- IT experience (EMIS training provided)
- Quick learner, able to grasp new systems and processes rapidly
- Previous healthcare administration experience is beneficial, but not essential
About Us:
We are a dedicated team delivering high-quality community specialist clinic services in Harrow. Our focus is on providing outstanding patient care while ensuring efficient clinic management. This role offers the opportunity to work in a collaborative and supportive environment, with ongoing training to help you succeed.
