My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets. Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor.
Key responsibilities and Duties will include:
- Effectively and professionally communicate with Customers and Suppliers on a daily basis
- Processing incoming requests / orders via e-mail or phone accurately and in a timely manner
- Answer and deal with customer queries
- Responding to customer orders and e-mails
- Follow up job status and report any problems or delays
- Update customer contract details
- Manage and process invoices for payment
- Liaising with various departments (Sales, Accounts, Repair etc) within the organisation as appropriate
- Importing sales enquiries onto prospect or customer profiles
- Processing customer purchase orders, issuing order acknowledgements
- Process sales orders promptly and accurately, ensuring all documentation is completed efficiently.
Experience and Skills Required:
- Previous experience within either a Sales Administration or Customer Service orientated role is highly beneficial
- Previous experience within a fast-paced customer focused engineering or manufacturing environment would be highly beneficial
- High attention to detail with the ability to manage workload and Prioritise tasks
- Ability to build customer relationships and maintain a high levels of customer service
- Strong IT and MS Excel skills
