Location: Bristol
Contract: Temporary, Full-Time
Client: A Leading Housing Association
I'm currently working with a well-established and respected housing provider to recruit for a Locality Officer on a temporary basis. This is an exciting opportunity to make a tangible impact within communities, working closely with residents to deliver customer-focused housing services.
The Role
As a Locality Officer, you’ll be part of a passionate team delivering tenure-blind, proactive, and visible housing management services. You’ll focus on tenancy, lease, and neighbourhood management, working in a specific locality to ensure high-quality, customer-centred outcomes. This role also involves maintaining data quality, collaborating with internal teams, and building strong relationships with local partners.
Key Responsibilities:
- Deliver safe, timely, and effective outcomes for residents
- Provide operational housing services including tenancy and leasehold management
- Collaborate across teams to maintain and improve homes and neighbourhoods
- Engage with local communities to shape services and social improvements
- Maintain accurate customer data and ensure regulatory compliance
- Contribute to budgeting and ensure financial standards are met
- Develop a local digital presence and support community engagement
- Build partnerships with Local Authorities and key stakeholders
- Promote a positive culture of health, safety, inclusion, and compliance
- Experience delivering housing management services within localities
- Strong knowledge of tenancy, leasehold, and neighbourhood management
- Excellent communication and interpersonal skills
- Able to work collaboratively with internal and external stakeholders
- Proficient with digital tools and data systems
- Committed to customer service and continuous improvement
- CIH membership (or working towards) is desirable
Start: ASAP
If you’re interested in joining a forward-thinking organisation focused on delivering exceptional housing services, I’d love to hear from you.
📩 George Westhead
📞01772 208 966
📧 george.westhead@servicecare.org.uk
